She believed in change. To her change was the outcome of an experience. Somewhere, sometime in her life, she had decided that she would try to live each day differently, and from that day, she had consciously made an effort to do at least 1 thing different from what he had done, the previous day.
I have read some (not all) of Ravi Subramanian’s books, and I have liked them. Often revolving around the ‘Banking’ sector, his books have a good sense of thrill and suspense to them. The author’s personal experience in the domain also adds a flavor to reading-one can feel an insight into the real business world through his books.
Ravi’s latest book- “The bestseller she wrote” features a bank too – but only in its backdrop. Straying away from his forte, the author has attempted to intersperse romance and relationships with a thriller like story and has managed to do a commendable job given the first attempt of this nature.
Beginning on a slow note with several scenes featuring the protagonists- Aditya and Shreya, the book picks up pace and ends rather in a cliché like twist! Let’s take a brief look into the characters of this plot before delving into the review!
I had my tickets booked from Madrid to Chennai on December 7th 2015- operated by your airlines. However, due to heavy rains in Chennai, you cancelled all your flights without sending an email to some of your travellers! I was one of them.
Incidentally, I had called your customer care on Dec 6th to verify my baggage allowance that led to my discovering about the cancelled flight! What a nightmare it was after that! You wouldn’t know. So, let me explain…
Edit 1: I have presented a “back of the paper” customer value analysis (based on net present value analysis) for SpiceJet to understand the impact of a dissatisfied customer. Of course, values are rough and a little over simplified, but, serve as an anchor.
I felt it important to present this analysis in the wake of a conversation (13th Dec 2015) with a SpiceJet customer care representative. Please find the excel sheet attached to this post!
Only today I came across the news on your payment defaults to AAI; bad news alright. I am not sure what led to your payment defaults, but, I wouldn’t be surprised if bad customer service is the one that is letting you down in your business (amongst all other reasons such as oil prices etc.).
I am disappointed with your company, and I will describe why:
Recently, I flew with SpiceJet from Kochi to Chennai on Dec 8, 2015 (N87LUZ- SG 606 KOCHI (COK) TO CHENNAI (MAA)).
Chennai, as you might know, is affected by a natural calamity (floods!) that led to severe damages in its infrastructure. Not just the residents, but, some travellers were also victims of this calamity, suffering from last-minute flight cancellations etc.; I was one too.
It has been an interesting “2 weeks” here at Bangkok (pretty much as a lone traveler)!
I never thought I would make it here, alive – especially after those excruciating days of shuttling between the Spanish and the Thai embassies in DC (long enough for another blog post).
But I did. And boy! Am I glad?
Bangkok the city
Bangkok is a wonderful city- full of life. It is easy to move around this place which boasts of a well- connected transportation system- Skytrain, metros, taxis (pink ones feel cheaper than the green ones), tuk-tuks (costlier than the taxis- akin to autorickshaws in India) and of course, the motorbikes.
Happiness is when I experience emotions and experiences for the first time, and then, again and again :-)
Do you remember the first time when you saw snow? Those white angels falling on earth and covering all things around you with a white velvety blanket?
I do. And it made me smile.
Do you remember the first time when you made money, and dropped it in your piggy bank (hearing the clanking sound)?
I do, and it made my face light up with glee.
Do you remember the first time your loved ones surprised you with a visit?
I do, and it made me happy.